Support

Rubicon Red offers a range of Support Services to manage, monitor and maintain the reliability and operational availability of your Oracle Fusion Middleware platform. Leveraging industry standards for managing support calls, Rubicon Red's Support Consultants provide an outstanding ability to diagnose and resolve issues with applications and infrastructure deployed on Oracle SOA Suite and Oracle BPM Suite.

24/7 Support

Rubicon Red offers all customers a 24/7 support service to align with the business and mission critical deployments of solutions on Oracle's Fusion Middleware platform. This includes the ability to log calls via the internet, using our IT Service Management (ITSM) based solution. We also offer integration with existing customer support systems. Rubicon Red's Support Centre is located in Fortitude Valley near Brisbane's CBD.

Support Delivery Management

A dedicated Support Delivery Manager is available to customers who need a holistic view of problems and incidents. Using industry defined ITIL based processes for problem and incident management, our customers are always kept informed of the status of all issues and the progress of any tasks that impact the operational availability of the platform.

Advanced Customer Support Services

Rubicon Red has an Advanced Customer Support offering; the primary focus of this offering is the rapid diagnoses and resolution of critical issues that impact systems either in production or scheduled for production. This offering tends to be deployed on-demand and has been utilized by a variety of customers.

To learn more about our Support Services please contact us.