Rubicon Red Joins Workato Partner Ecosystem

Rubicon Red today announced its partnership with Workato to provide consulting services for Workato’s intelligent automation platform.

BRISBANE – 29 July, 2019 – Rubicon Red today announced its partnership with Workato to provide consulting services for Workato’s intelligent automation platform.

With the rapid rate of change in the market, evolving business models, new players and emerging technologies are commonplace, and organisations recognise they must address the digital transformation imperative to remain competitive. Workato’s Intelligent Automation platform enables dynamic integrations at scale and drives better customer journeys through faster process automation and workflow-as-a-service, without compromising security and governance. Rubicon Red’s extensive integration and process automation expertise, combined with Workato’s intelligent automation platform, gives customers the tools and support required to bridge the technology and social gaps that so often impede digital transformation efforts. To compete in this dynamic market, companies need to constantly evolve and innovate to continuously improve customer experiences and differentiate their offerings. Key to achieving this, is a connected end-to-end value chain seamlessly integrating an organisation’s applications, data, and processes with their suppliers and partners. Rubicon Red specialises in automating the digital value chain - connecting apps/data/devices and automating business processes, fundamental to delivering effortless digital experiences.

For Rubicon Red, a boutique provider of custom cloud applications, Workato is a key enabler as we help our customers become seamlessly connected, using automation and artificial intelligence to thrive in today’s evolving market. The platform supports lean, agile delivery of integrations, coupled with enterprise quality and security, and provides strong support for hybrid and legacy integrations – this is important, as many of our customers are transitioning from on-premises to the cloud.

“Organisations now need IT that accelerates change and innovation, and the companies that do this best are those that continuously improve the digital experiences for their customers. By leveraging our extensive integration expertise and our digital operating model, we enable our customers to continuously innovate, rapidly delivering tailor-made digital solutions that accelerate their unique advantage and differentiate their offerings in the market. The Workato intelligent automation platform is a key enabler for us, as we help our customers connect their systems and automate their processes.” said Matt Wright, Rubicon Red, CEO. “We are excited to join the Workato partner ecosystem and look forward to helping our mutual customers thrive in the vibrant digital economy.”

"Our mission is to enable businesses to digitally transform through pervasive integration and automation," said Markus Zirn, VP of Business Development at Workato. "Our partners, such as Rubicon Red, are a huge part of bringing this mission into reality, and we are delighted to welcome Rubicon Red into our partner ecosystem.”

To learn more about the Rubicon Red digital operating model, and how it can help you continuously innovate to accelerate your unique advantage, read the Q&A with CEO, Matt Wright.

About Workato
Workato is the operating system for today's fast-moving business. Recognized as a leader by Gartner and Forrester, it is the only intelligent automation platform that enables both business and IT to integrate their apps and automate even the most mission-critical workflows without compromising security and governance. Workato is trusted by over 4,000 of the world's top brands and fastest growing innovators. For more information, visit www.workato.com.

About Rubicon Red
Rubicon Red believe digital technology provides the catalyst to reimagine what’s possible and continuously innovate to transform businesses. We are a boutique provider of custom cloud applications and specialise in enterprise connectivity and intelligent automation, fundamental to achieving effortless digital experience. Our mission is to help our customers ‘cross the Rubicon’ by transforming the way digital solutions are delivered, to achieve rapid results through continuous innovation in a low risk and cost-effective way. For more information, visit www.rubiconred.com.

Contact Info
Juliana Button
Rubicon Red
+61.410.585.839
juliana.button@rubiconred.com

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www.rubiconred.com

Counting down the days to Gartner AADI …

Counting down the days until the Gartner AADI Summit in Sydney next week, 29-30th July. Stop by and see us in the Workato Pavilion.

Counting down the days until the Gartner Application Architecture, Development and Integration (AADI) Summit, in Sydney next week, 29-30th July.

If you're mapping out your digital transformation plans for this fiscal year, this event is a great opportunity to explore the latest emerging technologies and how they can help you, and learn what is already working for other organisations on their digital journey.

Rubicon Red is proud to be a sponsor and is part of the Workato Pavilion.
Rubicon Red and Workato can help you automate your digital value chain:

  • automate digital journeys for customers/employees/suppliers for better user experience
  • deliver faster, smarter process automation with AI and Machine Learning
  • rapidly deliver integrations that can evolve and scale as your business grows

Stop by and visit us at the Workato Pavilion (PP1), we'll be showcasing some of our tailor-made Workato solutions that can help you rapidly automate digital journeys for your own customers, suppliers and employees:

  • Trial to Subscription - showcases a comprehensive end to end automation covering the customer journey for companies providing a 'trial offer' to their market. It connects CRM, ERP, Service Desk, Marketing Mail, and a range of customer apps.
  • Sentiment Analysis Automation - taking the input from voice to text, or email body and using cloud ML/AI services to attain sentiment scores. Based on the results, and the sender profile - a business can decide to react in alignment with their customer strategy.
  • Simple Supplier Management - when shipment delays are a big deal to your company, and you want to be proactive in determining if there are any delays, this automation will query your order management system and send actionable emails to your suppliers asking them to verify the goods are on time. This is a great solution for businesses looking to automate mundane yet critical tasks.
  • Timesheet Review and Alerting - if you are part of a professional services company where time is money, then you want to make sure your team is accurately recording their timesheets and submitting them before the accounts receivable team send their invoices. This automation shows an end to end review of timesheets, including escalations to managers and recording/reporting of failed timesheet reviews. Saving hours of manual time per week and measuring employee performance for review.

Join us for some FUN at our very own MasterChef in the “Workato Kitchen" 5:30-7pm on Monday, July 29.

Stop by and see us - we would love to discuss your application priorities and how we can help you accelerate them.

See you there!

Gartner AADI Summit Workato Gold teal small

2019 ARN Innovation Awards Finalist

Rubicon Red is excited to be recognised amongst an impressive list of finalists in the 2019 ARN Innovation Awards in the Digital Transformation category, for our work with The University of Adelaide.

Rubicon Red is excited to be recognised amongst an impressive list of finalists in the 2019 ARN Innovation Awards in the Digital Transformation category, for our work with The University of Adelaide.

The ARN Innovation Awards honour the tech industry across nine categories: Start-up; Partner Value; Emerging Technology; Homegrown Innovators; Vendor Value; Distributor Value; Personal Innovation; Channel Choice and Hall of Fame.

All categories are judged based on three key points:

  • How are partners adding value to customers?
  • How are vendors adding value to partners?
  • How are distributors adding value to the channel?

With more than 400 award submissions, we are proud to be included amongst the more than 60 partners and start-ups making the final shortlist this year.
We are looking forward to joining the other finalists at the Celebration Dinner in Sydney later in the year, where the Winners will be unveiled.

Read the complete article here.

We are delighted to be recognised as a finalist based on our Digital Transformation projects with The University of Adelaide.
Read the case study to learn how the AI chatbot we implemented improved the student enquiry process.

Read Case Study

Gartner AADI Summit 2019 – Sydney | Proudly Sponsored by Rubicon Red

Gartner AADI Summit is the premier applications event on the Australian circuit. Rubicon Red is a proud sponsor, as part of the Workato Partner Pavilion.

BRISBANE – Rubicon Red are delighted to sponsor the Gartner Application Architecture, Development and Integration (AADI) Summit, Sydney, 29-30th July.

The Gartner AADI Summit is the premier applications event on the Australian circuit for application leaders who define, design and deploy modern applications. It provides an opportunity to explore how to drive digital transformation and leverage emerging/advancing technologies such as chatbots, artificial intelligence, robotic process automation, blockchain and internet of things for business impact and take your applications strategy to the next level.

The Summit will provide an opportunity to enhance your understanding of how to create an agile and sophisticated IT capability that supports innovation, aligns with digital business goals and delivers a new competitive advantage. Key to achieving this, is an applications strategy that delivers an integrated digital value chain, seamlessly connecting your applications and data, with your suppliers and partners to deliver an effortless end-to-end customer experience. Rubicon Red specialises in automating the digital value chain - connecting apps/data/devices and automating business processes.

Rubicon Red is proud to be part of the Workato Pavilion at the Gartner AADI Summit. Workato, a leader in 2019 Gartner Magic Quadrant Enterprise Integration Platform, is an Intelligent Automation platform that enables both business and IT to integrate their apps and automate their workloads. For Rubicon Red, a boutique provider of custom cloud applications, Workato is a key enabler as we help our customers become seamlessly connected, using automation and artificial intelligence to thrive in this evolving market. The platform supports lean, agile delivery of integrations, coupled with enterprise quality and security, and provides strong support for hybrid and legacy integrations – this is important, as many of our customers are transitioning from on-premises to the cloud.

“With the rapid rate of change in the market, organisations are constantly faced with new competitors, new business models and new technologies. The Gartner AADI Summit provides an ideal opportunity for application leaders to explore how to accelerate their application priorities leveraging Cloud, DevOps, APIs, microservices and emerging technologies. We are looking forward to meeting with business leaders at the Gartner AADI Summit to discuss their application priorities and how we can help accelerate them,” said Matt Wright, Rubicon Red, CEO.

"Our mission is to enable businesses to digitally transform through pervasive integration and automation," said Markus Zirn, VP of Business Development at Workato. "Our partners, such as Rubicon Red, are a huge part of bringing this mission into reality. We're excited to meet innovative business leaders at the Workato Pavilion during the Gartner AADI Summit."

The Gartner AADI Summit boasts a fantastic line up of guest speakers including Cameron Adams, Co-founder and Chief Product Officer, Canva; Gaia Grant, Lecturer & Doctoral Researcher (PhD) in Creative Thinking and Innovation, University of Sydney Business School; David Campbell, General Manager, Engineering and Architecture, ASX; Damian Giuffre Chief Digital Officer, IP Australia. Gartner experts include Bill Swanton, VP Distinguished Analyst; Denise Ganly, Sr Director Analyst; Adrian Leow, Sr Director Analyst; Matthew Hotle, Distinguished VP Analyst.

Rubicon Red will be exhibiting in the Workato Pavilion, stop by and meet our team to discuss your application priorities and how we can help you accelerate them.

About Workato
Workato is the operating system for today’s fast-moving business. Recognized as a leader, it is the only intelligent automation platform that enables both business and IT to integrate their apps and automate even the most mission-critical workflows without compromising security and governance. Workato is trusted by over 4000 of the world’s top brands and fastest growing innovators.

About Rubicon Red
Rubicon Red believe digital technology provides the catalyst to reimagine what’s possible and continuously innovate to transform businesses. We are a boutique provider of custom cloud applications and specialise in enterprise connectivity and intelligent automation, fundamental to achieving effortless digital experiences. Our mission is to help our customers ‘cross the Rubicon’ by transforming the way digital solutions are delivered, to achieve rapid results through continuous innovation in a low risk and cost-effective way. For more information, visit www.rubiconred.com

Contact Info
Juliana Button

Rubicon Red
+61.410.585.839
juliana.button@rubiconred.com

Additional Information
Join us on LinkedIn
Follow us on Twitter
http://www.rubiconred.com

University of Adelaide: The art of delighting your customers

It can be easy to implement procedures that are administratively convenient for your business, but what happens when they become difficult for your customers to navigate?

It can be easy to implement procedures that are administratively convenient for your business, but what happens when they become difficult for your customers to navigate?

Listen to Rubicon Red’s latest podcast with Catherine Cherry, Director of Prospect Management at The University of Adelaide as she unpacks the difference between customer experience and customer service.

How can we solve customer pain points? Through engaging them in experiences that are meaningful to them.

Find out how the University of Adelaide employed an AI chatbot to streamline student enquiries through leveraging familiar channels like Facebook.

By identifying the pain point of students having to wait up to forty minutes for a one-minute conversation and transforming it into an accessible solution via Facebook, the university enhanced student experiences and simplified enquiry services.

Discover how creating meaningful and exceptional customer experiences leads to higher conversions and overall satisfaction with your organisation.

To learn more about how the AI chatbot improved the student enquiry process read our case study.

Read Case Study

Rubicon Red Joins the MuleSoft Partner Program

Rubicon Red today announced its partnership with MuleSoft to provide consulting services for MuleSoft’s Anypoint Platform™. Anypoint Platform unlocks the power of API-led connectivity, enabling organizations to connect apps, data and devices more rapidly and efficiently.

Rubicon Red to Provide Anypoint Platform to Support Connecting Applications and Data in the Cloud and On-Premises

BRISBANE – 4 July, 2019 – Rubicon Red today announced its partnership with MuleSoft to provide consulting services for MuleSoft’s Anypoint Platform™. Anypoint Platform unlocks the power of API-led connectivity, enabling organizations to connect apps, data and devices more rapidly and efficiently.

MuleSoft provides the leading platform for building application networks. Rubicon Red’s implementation expertise and industry knowledge, coupled with MuleSoft’s technology, gives clients the support and tools they need to harness the rapidly growing number of apps and data sources. With Anypoint Platform, organizations can unlock new revenue channels, improve customer experiences and drive innovation.

With the accelerating pace of disruption, companies need to continuously innovate and improve the customer experience to meet consumer expectations and stay ahead of their competition. Key to achieving this, is a connected digital value chain seamlessly integrating an organisation’s applications and data, with their suppliers and their partners. Rubicon Red specialises in automating the digital value chain - connecting apps/data/devices and orchestrating business processes, fundamental to delivering effortless digital experiences.

With their unique digital operating model and deep integration expertise, coupled with Anypoint Platform, Rubicon Red is ideally positioned to help customers design and implement their API strategies and connect their apps, data and devices to automate their digital value chains and enhance customer experiences.

“With the rapid rate of change in the market, organisations are constantly faced with new competitors, new business models and new technologies. We have been working on an operating model to address this digital disruption that organisations are currently facing that comprises three key components; Product-Centric, DevOps, and Cloud-Native. When all three are integrated through the digital value chain, the connected enterprise can really start to flourish. Anypoint Platform is a key enabler for us, as we help our customers become seamlessly connected and thrive in this new market,” said Matt Wright, Rubicon Red, CEO. “We are excited to join MuleSoft’s partner network and look forward to helping our customers continuously innovate using Anypoint Platform to connect their digital value chains.”

“With the explosion of disparate technologies today, connecting them all quickly and efficiently is the key to gaining a competitive edge. Through its partnership with MuleSoft, Rubicon Red is enabling its customers to create a dynamic application network to achieve their goals and accelerate their pace of business,” said Brent Hayward, senior vice president of global channels and alliances, MuleSoft. “We’re pleased to welcome Rubicon Red into MuleSoft’s partner ecosystem and look forward to working together to deliver significant business impact to our mutual customers.”

As a MuleSoft Partner, Rubicon Red helps clients address on-premises, cloud and hybrid integration use cases with scale and ease of use.

About Anypoint Platform
MuleSoft’s Anypoint Platform™ is a leading application network platform. It allows organizations to create composite applications that connect apps, data, and devices through API-led connectivity to form a flexible application network. Anypoint Platform is a unified, single solution for iPaaS and full lifecycle API management, both on-premises and in the cloud.

About Rubicon Red
Rubicon Red believe digital technology provides the catalyst to reimagine what’s possible and continuously innovate to transform businesses. Our mission is to help our customers ‘cross the Rubicon’ by transforming the way digital solutions are delivered, to achieve rapid results through continuous innovation in a low risk and cost-effective way. For more information, visit www.rubiconred.com

MuleSoft is a registered trademark of MuleSoft, Inc., a Salesforce company. All other marks are those of respective owners.

Contact Info
Juliana Button
Rubicon Red
+61.410.585.839
juliana.button@rubiconred.com

Additional Information
Join us on LinkedIn
Follow us on Twitter

Why The University Of Adelaide’s Chatbot Actually Works

The recent Which 50 article by Joseph Brookes highlights why The University Of Adelaide’s chatbot actually works.

The chatbot has allowed the university to engage more students in less time, while maintaining satisfaction on its busiest applicant day of the year. But it was never designed as a replacement for staff. Instead, the bot freed up staff for more valuable tasks and returned overwhelmingly positive feedback from the potential students because it was deliberately designed as a “complementary” feature that reflected its values.

Read the complete article here.

Want to learn more about how the AI chatbot improved the student enquiry process?

Read Case Study