QUT Digital Assistant Pilot Supports Student Admission Enquiries

Congratulations to the Queensland University of Technology (QUT) HiQ team on the go-live of the HiQ Digital Assistant to support student enquiries through the Student Admission process.

Congratulations to the Queensland University of Technology (QUT) HiQ team on the go-live of the HiQ Digital Assistant to support student enquiries through the Student Admission process.

HiQ is responsible for student services, support and general enquiries via phone, face to face chat and email. One of the busiest periods is January, before the University year officially begins. Looking to improve the student experience and responsiveness to the influx of enquiries for this year, the project team, led by Angela Kenna, Service Delivery Coordinator, HiQ, researched several technology-based solutions.

Angela said “the focus for HiQ is putting the students at the centre of everything we do. We want to provide faster, more responsive service for our students and my focus has really been on how we can best use technology to enable responsive self-service for students, in their channel of choice”.

With chat acknowledged as the fastest-growing channel for students, the team engaged Rubicon Red to help implement an AI-based chatbot pilot to address admission related enquiries from prospective students. The new chatbot, named “Q”, has enabled HiQ to automate many responses to student admission-related enquiries allowing them to easily scale to meet the anticipated demand during the peak period, early in the new year.

The chatbot, which has been live since September 2019, has responded to 1000+ student enquiries during the first two months and feedback from students during the pilot has been very positive. The AI-based solution has been implemented using cloud-native technologies including Oracle Digital Assistant and delivered as a complete solution-as-a-service offering. With Rubicon Red managing the end-to-end solution including design, delivery and on-going management, QUT has confidence in the reliability, performance and on-going enhancements, particularly important during the anticipated peak periods.

“Rubicon Red helped us rapidly design and implement our new AI-based Digital Assistant, in just 8 weeks, so we can improve our student admissions enquiry services during our busiest period. The solution-as-a-service model is working really well for us - the collaborative design approach helped us distil and prioritise our requirements and on-going management means we can rely on the new solution without the worry of day to day support,” said Joyi Lu, HiQ Technology Lead. “Our team has loved the learning opportunities presented by this project, and Rubicon Red has shown a real willingness to share and help us learn. We really value the collaborative partnership we have with Rubicon Red - open and transparent, focused on helping us achieve our goals.”

Looking forward, the team is excited about what comes next. The pilot was an MVP for admissions related enquiries from prospective students, the next bot will focus on supporting existing students with enrolling into classes during the class registration process.

“For our next project, we want to focus on the lead up to O-Week, where we have 60-70K students needing to register for classes within just a few days. We get thousands of calls to the Contact Centre with simple ‘how do I’ questions. We want to have the bot taking the load on these simple enquiries, giving students the information, they need at the time they need it”, said Angela.

The HiQ Digital Assistant can be accessed here: https://chatbot.qut.edu.au/qutwebchannel

Rubicon Red Celebrates 10th Birthday

Rubicon Red is excited to celebrate its tenth birthday this month. We appreciate the ongoing support of our valued customers and partners and are looking forward to a period of accelerated growth.

BRISBANE – Rubicon Red, a boutique consulting provider of custom cloud solutions, is excited to celebrate ten years of success and innovation this month. The tenth birthday represents a major milestone for the company and a new phase of growth.

Over the past ten years, Rubicon Red is proud to have delivered hundreds of successful projects for customers in Australia and around the globe. Rubicon Red appreciates the ongoing support of it’s valued customers and partners and is anticipating a period of accelerated growth over the coming years.

Given the accelerating pace of disruption, Rubicon Red believes that companies need to continuously innovate and improve the customer experience to meet rapidly evolving consumer expectations and stay ahead of their competition. Key to achieving this is a connected digital value chain seamlessly integrating an organisation’s applications and data, with their suppliers and their partners. Rubicon Red specialises in automating the digital value chain - connecting apps/data/devices and orchestrating business processes, fundamental to delivering effortless digital experiences.

“With the rapid rate of change in the market, organisations are constantly faced with new competitors and new business models enabled by new technologies. We have been working on an operating model to address this digital disruption that organisations are currently facing that comprises three key components; Product-Centric, DevOps, and Cloud-Native. When all three are integrated through the digital value chain, the connected enterprise can really start to flourish.” said Matt Wright, Rubicon Red, CEO. “As we celebrate our ten-year anniversary, we are excited about the future, and look forward to helping our customers fulfil their transformation and growth agendas by leveraging our unique digital operating model.” Read our white paper to learn more about the new Digital Operating Model required for the digital economy.

Since its founding in 2009, Rubicon Red has been helping customers ‘cross the Rubicon’ by transforming the way digital solutions are delivered, to achieve rapid results through continuous innovation in a low risk and cost-effective way. Some key highlights include:

  • Rubicon Red is headquartered in Brisbane, with offices around Australia and a Development Centre in Hyderabad, India
  • With 75+ staff today, we have a diverse mix of incredible people with a broad set of skills and talents, that allows us to consistently lead our customers to success on their digital transformation journey.
  • Our customers are globally recognised as innovation leaders - over the past decade our customers have been recognised as global Award Winners on 12 occasions. Congratulations to our most recent Award winners who were recognised in San Francisco in September 2019 - The University of Adelaide, AFG and Ruralco Holdings.
  • Rubicon Red partners with a number of best of breed vendors leveraging a broad range of technologies to deliver scalable modern cloud-native solutions.

Rubicon Red is committed to our customer’s success, and to this end, we live by our Brand Promise:

  • Innovation Leadership – We act as a catalyst for our customers to enable them to continually innovate faster. The result - our customers are consistently recognised as innovation leaders in their field.
  • Lean Delivery – We believe small, specialised teams following a lean and agile approach can deliver quality outcomes faster and more efficiently.
  • Effortless Partnership – We partner with our customers as a single team, to achieve their goals. We pride ourselves on being easy and flexible to work with, allowing us to focus on working with our customers to achieve their goals.

“Rubicon Red has been an important partner for us over the past two years as we established our cloud-native enterprise integration platform to connect our key systems. Rapid implementation has been key for us as we go-to-market rapidly with new programs in the business. It is incredible we have been able to initiate, deliver and support 12 integration projects over a 12 month period with such a small team. This would not have been possible without our new cloud-based integration platform and Rubicon Red as part of our virtual team”, said Michael Pinkerton, IT Architect, Ruralco Holdings Limited.

“We have been partnering with Rubicon Red over the past three years to implement cloud-based solutions that help us scale our customer service team and improve our student experience. Rubicon Red rapidly designed and implemented our initial ATAR pilot in just 4 weeks and most recently delivered our International Eligibility Assessment Digital Assistant. Our partnership with Rubicon Red has put us at the forefront of innovation in autonomous service delivery in the higher education sector, which is critical to our achievement of the University’s growth agenda.” said, Catherine Cherry, Director of Prospect Management, The University of Adelaide.

About Rubicon Red
Rubicon Red believe digital technology provides the catalyst to reimagine what’s possible and continuously innovate to transform businesses. Our mission is to help our customers ‘cross the Rubicon’ by transforming the way digital solutions are delivered, to achieve rapid results through continuous innovation in a low risk and cost-effective way. For more information, visit www.rubiconred.com

Automation of ‘Trial to Subscription’ process using Workato

The 'Trial to Subscription' solution connects a customer's existing CRM, ERP, Marketing and Service offering to deliver a complete end to end automation and can be easily tailored to any combination of cloud applications.

Rubicon Red is proud to annouce the availability of their 'Trial to Subscription' automation in the Workato Automation Marketplace.

One of the challenges for software as a service providers is maximizing the trial period offered to users.

This is normally a 30 day or similar period in which a SaaS vendor has the chance to promote the value of their solution and convince the trial user to upgrade to a paid subscription.

This solution connects a customer's existing CRM, ERP, Marketing and Service offering to deliver a complete end to end automation.

With the endless set of application and technical connectors available on the Workato platform, the 'Trial to Subscription' automation can be tailored to any combination of cloud applications.

Solution Highlights

  • Deliver a single source of truth for customer data across CRM, ERP, and support

  • Create a reliable customer journey across the trial period

  • Be able to promote your business at every step of the customer journey

  • Leverage transparency in customer usage across the trial

  • Improve sales forecasting

View the solution and request a demo here. Or contact us today if you would like to learn more about Rubicon Red.

Contact Us

The University Of Adelaide’s New International Eligibility Chatbot

The University of Adelaide has launched its second chatbot which is designed to help double the number of international students enrolled at the higher education institution within the next five years.

Catherine Cherry, Director of Prospect Management, The University of Adelaide, and John Deeb, Director, Rubicon Red, recently caught up with Tess Bennett, Editor, Which-50 in San Francisco to discuss the University's new international eligibility chatbot.

The University of Adelaide has launched its second chatbot which is designed to help double the number of international students enrolled at the higher education institution within the next five years.

That growth requires new ways of thinking about recruiting and handling student inquiries, says Catherine Cherry, The University of Adelaide’s director of prospect management.

“The university has an agenda to double in size in the next three to five years, and it is likely that the inquiry team will not double in size along with that. So we have no choice but to find ways to optimise really, really rapidly,” Cherry told Which-50.

To reach more potential international students and solve a major pain point, the university launched a chatbot in July which can assess an international student’s eligibility to study at the university.

Read the complete article here.

Contact us today to discuss how we can help you with your own digital transformation processes.

Contact Us

2019 Oracle Excellence Awards

Oracle OpenWorld is always one of the highlights of our year, and this year was no exception. Rubicon Red is very proud of our local customers recognised as winners and finalists in the prestigious Oracle Excellence Awards.

Oracle OpenWorld, San Francisco

Oracle OpenWorld is always one of the highlights of our year, and this year was no exception. It is always a great opportunity to catch up with customers, partners, and our friends at Oracle and hear the lastest product plans. This year was busy as ever filled with interviews, presentations, videos, the Integration Customer Summit and of course the Oracle Excellence Awards.

Congratulations to all the customers and their partners recognised in this year’s global Oracle Excellence Awards. Rubicon Red is very proud of our local customers recognised as winners and finalists in these prestigious global Awards. Congratulations to the teams on these Awards, and thank you to Oracle for their ongoing support.

  • The University of Adelaide - Oracle Cloud Platform Innovation, Oracle Digital Assistant - Winner. Congratulations to Catherine Cherry and her team.
  • Australian Finance Group - Oracle Cloud Platform Innovation, Oracle Integration Cloud - Finalist. Congratulations to Matt Faries, Holden Lai and team.
  • Ruralco - Oracle Cloud Platform Innovation, Oracle Integration Cloud - Finalist. Congratulations to Stuart Laird, Michael Pinkerton and team.

Read the Oracle press release here:

Suhas Uliyar, John Deeb, Catherine Cherry, Sanga Viswanathan


John Deeb, Matt Faries, Holden Lai

Oracle OpenWorld 2019

Rubicon Red is excited to be attending Oracle OpenWorld 2019 in San Francisco, September 16-19.

Rubicon Red is excited to be attending Oracle OpenWorld 2019 in San Francisco, September 16-19. We have a busy week planned, filled with Partner Advisory Council, presentations, videos, press and analyst meetings, and catching up with our Oracle friends, partners and customers including University of Adelaide, AFG and US Cellular.

We are very proud to be sponsoring the Oracle Integration and Digital Assistant Customer Summit for the sixth consecutive year, and as always, the party promises to be a blast!

If you are planning to attend Oracle OpenWorld 2019 please let us know, we would love to connect with you while we are there!

PRESENTATIONS

Oracle OpenWorld is always a great opportunity to hear the latest plans from Oracle, looking forward to some of the great sessions on offer.

MONDAY 16th September

  • 11:15am Why Chatbots Fail: 10 Common Mistakes Developing a Digital Assistant (Chatbot) [PRO5704] Moscone West - Room 2024B - Catherine Cherry, University of Adelaide, John Deeb, Rubicon Red, Carlos Chang, Oracle
  • 3:45pm Gen2 Cloud: Autonomous Infrastructure [KEY1078] - Larry Ellison - Moscone North - Hall F

TUESDAY 17th September

  • 9:00am Oracle OpenWorld Tuesday Keynote [KEY1079] - includes Safra Catz, Steve Miranda, Andrew Mendelsohn - Moscone North - Hall F
  • 11:15am Oracle Cloud: A Path and Platform [GEN3250] - Steve Daheb - YBCA Theater
  • 12:30pm Oracle Cloud: The Next Big Things [GEN3248] - Ashish Mohindroo - Moscone South - Room 207/208
  • 1:45 PM Oracle Speaks: Conversational AI for Enterprise Apps with a Chatbot Assistant [GEN5607] - Suhas Uliyar - Moscone South – Room 209

WEDNESDAY 18th September

  • 11:15am Extend Oracle SaaS and Design New Experiences with Intelligent Automation [GEN6040]
  • 2:00pm Fusion Cloud Applications: Integrated Applications Suites and Machine Learning [KEY1082] - Moscone North - Hall F - Larry Ellison

SPONSOR: Oracle Integration and Digital Assistant Customer Summit

We are very proud to be a sponsor of the Oracle Integration and Digital Assistant Customer Summit, for the sixth successive year. It is always a great opportunity to meet with the Oracle Development and Product Management teams and connect with our global customers.

If you would like to join us at the Customer Advisory Summit please let us know.

Plan your schedule at Oracle OpenWorld - Session Catalog

Photo Credit: unsplash-logoKevin Noble

Rubicon Red Sponsors MuleSoft CONNECT

Rubicon Red is excited to Sponsor MuleSoft CONNECT, to be held in Sydney this week at Hyatt Regency. Stop by and meet our team in the Expo Hall.

Rubicon Red is excited to Sponsor MuleSoft CONNECT, to be held in Sydney this week at Hyatt Regency.

MuleSoft CONNECT Sydney promises to be a great event featuring an extensive line up of experts and guest speakers including McDonald’s, icare NSW, University of Sydney, RMIT, MLC Life Insurance. MuleSoft CONNECT is designed for everyone — from integration specialists and architects to line of business teams and executives, whether they are long-time customers or new to MuleSoft. The conference provides an opportunity to learn how leading brands are accelerating innovation using Anypoint Platform.

Rubicon Red announced its partnership with MuleSoft earlier this year to provide consulting services for MuleSoft’s Anypoint Platform™. Anypoint Platform unlocks the power of API-led connectivity, enabling organizations to connect apps, data and devices more rapidly and efficiently. Rubicon Red’s implementation expertise and industry knowledge, coupled with MuleSoft’s technology, gives clients the support and tools they need to harness the rapidly growing number of apps and data sources.

“We specialise in enterprise connectivity and API-led digital innovation to help our customers connect and automate their digital value chains,” said Matt Wright, Rubicon Red, CEO "We’re delighted to sponsor MuleSoft CONNECT and excited to meet with customers at the event to discuss their connectivity priorities and how we can help accelerate them using Anypoint Platform.”

Stop by and meet our team in the Expo Hall, we’d love to chat about your API-led integration and transformation projects and how we can help you with your MuleSoft Anypoint Platform solution.

As a MuleSoft Partner, Rubicon Red helps clients address on-premises, cloud and hybrid integration use cases with scale and ease of use.

Rubicon Red Joins Workato Partner Ecosystem

Rubicon Red today announced its partnership with Workato to provide consulting services for Workato’s intelligent automation platform.

BRISBANE – 29 July, 2019 – Rubicon Red today announced its partnership with Workato to provide consulting services for Workato’s intelligent automation platform.

With the rapid rate of change in the market, evolving business models, new players and emerging technologies are commonplace, and organisations recognise they must address the digital transformation imperative to remain competitive. Workato’s Intelligent Automation platform enables dynamic integrations at scale and drives better customer journeys through faster process automation and workflow-as-a-service, without compromising security and governance. Rubicon Red’s extensive integration and process automation expertise, combined with Workato’s intelligent automation platform, gives customers the tools and support required to bridge the technology and social gaps that so often impede digital transformation efforts. To compete in this dynamic market, companies need to constantly evolve and innovate to continuously improve customer experiences and differentiate their offerings. Key to achieving this, is a connected end-to-end value chain seamlessly integrating an organisation’s applications, data, and processes with their suppliers and partners. Rubicon Red specialises in automating the digital value chain - connecting apps/data/devices and automating business processes, fundamental to delivering effortless digital experiences.

For Rubicon Red, a boutique provider of custom cloud applications, Workato is a key enabler as we help our customers become seamlessly connected, using automation and artificial intelligence to thrive in today’s evolving market. The platform supports lean, agile delivery of integrations, coupled with enterprise quality and security, and provides strong support for hybrid and legacy integrations – this is important, as many of our customers are transitioning from on-premises to the cloud.

“Organisations now need IT that accelerates change and innovation, and the companies that do this best are those that continuously improve the digital experiences for their customers. By leveraging our extensive integration expertise and our digital operating model, we enable our customers to continuously innovate, rapidly delivering tailor-made digital solutions that accelerate their unique advantage and differentiate their offerings in the market. The Workato intelligent automation platform is a key enabler for us, as we help our customers connect their systems and automate their processes.” said Matt Wright, Rubicon Red, CEO. “We are excited to join the Workato partner ecosystem and look forward to helping our mutual customers thrive in the vibrant digital economy.”

"Our mission is to enable businesses to digitally transform through pervasive integration and automation," said Markus Zirn, VP of Business Development at Workato. "Our partners, such as Rubicon Red, are a huge part of bringing this mission into reality, and we are delighted to welcome Rubicon Red into our partner ecosystem.”

To learn more about the Rubicon Red digital operating model, and how it can help you continuously innovate to accelerate your unique advantage, read the Q&A with CEO, Matt Wright.

About Workato
Workato is the operating system for today's fast-moving business. Recognized as a leader by Gartner and Forrester, it is the only intelligent automation platform that enables both business and IT to integrate their apps and automate even the most mission-critical workflows without compromising security and governance. Workato is trusted by over 4,000 of the world's top brands and fastest growing innovators. For more information, visit www.workato.com.

About Rubicon Red
Rubicon Red believe digital technology provides the catalyst to reimagine what’s possible and continuously innovate to transform businesses. We are a boutique provider of custom cloud applications and specialise in enterprise connectivity and intelligent automation, fundamental to achieving effortless digital experience. Our mission is to help our customers ‘cross the Rubicon’ by transforming the way digital solutions are delivered, to achieve rapid results through continuous innovation in a low risk and cost-effective way. For more information, visit www.rubiconred.com.

Contact Info
Juliana Button
Rubicon Red
+61.410.585.839
juliana.button@rubiconred.com

Additional Information
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www.rubiconred.com

Counting down the days to Gartner AADI …

Counting down the days until the Gartner AADI Summit in Sydney next week, 29-30th July. Stop by and see us in the Workato Pavilion.

Counting down the days until the Gartner Application Architecture, Development and Integration (AADI) Summit, in Sydney next week, 29-30th July.

If you're mapping out your digital transformation plans for this fiscal year, this event is a great opportunity to explore the latest emerging technologies and how they can help you, and learn what is already working for other organisations on their digital journey.

Rubicon Red is proud to be a sponsor and is part of the Workato Pavilion.
Rubicon Red and Workato can help you automate your digital value chain:

  • automate digital journeys for customers/employees/suppliers for better user experience
  • deliver faster, smarter process automation with AI and Machine Learning
  • rapidly deliver integrations that can evolve and scale as your business grows

Stop by and visit us at the Workato Pavilion (PP1), we'll be showcasing some of our tailor-made Workato solutions that can help you rapidly automate digital journeys for your own customers, suppliers and employees:

  • Trial to Subscription - showcases a comprehensive end to end automation covering the customer journey for companies providing a 'trial offer' to their market. It connects CRM, ERP, Service Desk, Marketing Mail, and a range of customer apps.
  • Sentiment Analysis Automation - taking the input from voice to text, or email body and using cloud ML/AI services to attain sentiment scores. Based on the results, and the sender profile - a business can decide to react in alignment with their customer strategy.
  • Simple Supplier Management - when shipment delays are a big deal to your company, and you want to be proactive in determining if there are any delays, this automation will query your order management system and send actionable emails to your suppliers asking them to verify the goods are on time. This is a great solution for businesses looking to automate mundane yet critical tasks.
  • Timesheet Review and Alerting - if you are part of a professional services company where time is money, then you want to make sure your team is accurately recording their timesheets and submitting them before the accounts receivable team send their invoices. This automation shows an end to end review of timesheets, including escalations to managers and recording/reporting of failed timesheet reviews. Saving hours of manual time per week and measuring employee performance for review.

Join us for some FUN at our very own MasterChef in the “Workato Kitchen" 5:30-7pm on Monday, July 29.

Stop by and see us - we would love to discuss your application priorities and how we can help you accelerate them.

See you there!

Gartner AADI Summit Workato Gold teal small

2019 ARN Innovation Awards Finalist

Rubicon Red is excited to be recognised amongst an impressive list of finalists in the 2019 ARN Innovation Awards in the Digital Transformation category, for our work with The University of Adelaide.

Rubicon Red is excited to be recognised amongst an impressive list of finalists in the 2019 ARN Innovation Awards in the Digital Transformation category, for our work with The University of Adelaide.

The ARN Innovation Awards honour the tech industry across nine categories: Start-up; Partner Value; Emerging Technology; Homegrown Innovators; Vendor Value; Distributor Value; Personal Innovation; Channel Choice and Hall of Fame.

All categories are judged based on three key points:

  • How are partners adding value to customers?
  • How are vendors adding value to partners?
  • How are distributors adding value to the channel?

With more than 400 award submissions, we are proud to be included amongst the more than 60 partners and start-ups making the final shortlist this year.
We are looking forward to joining the other finalists at the Celebration Dinner in Sydney later in the year, where the Winners will be unveiled.

Read the complete article here.

We are delighted to be recognised as a finalist based on our Digital Transformation projects with The University of Adelaide.
Read the case study to learn how the AI chatbot we implemented improved the student enquiry process.

Read Case Study