What a wonderful, balmy night we had last Friday in Adelaide at 2KW during the height of the Adelaide Fringe Festival. It was a perfect night to celebrate with The University of Adelaide as a finalist of the Oracle Excellence Award, Oracle Cloud Platform Innovation, Transformational Technologies, 2018.
The Univeristy of Adelaide is amongst a prominent list of Oracle Excellence Award winners and finalists including American Red Cross, Deloitte, Gap, Hertz, National Grid, Sainsbury’s and Stitch Fix. The Oracle Excellence Award is an annual program that recognizes an extraordinary set of customers and partners for exceptional use of Oracle solutions to accelerate innovation and drive business transformation and value by increasing agility, lowering costs, and reducing IT complexity.
Congratulations to Catherine Cherry, Director Prospect Management and her team at The University of Adelaide, recognised as a finalist in the Transformational Technologies category for their innovative ATAR Enquiry chatbot solution to scale services to handle peak loads on Results Day, reducing call wait time and allowing staff to have more in depth conversations with the students.
The University of Adelaide was the first Oracle chatbot project to go live anywhere in the world, it is a unique and innovative use case, and importantly, it returned real, quantifiable business benefits. The 2018 ATAR Enquiry chatbot was made available in December, for Results Day 2018, and again proved to be a great success with prospective students and staff alike. Rubicon Red continues to work with Catherine and her team on new digital experience solutions to be released later this year.