After hearing all the great things Australian Finance Group (AFG) have been doing over the years with Oracle apps, middleware and recently Oracle PaaS, I was delighted to to meet Andrew McGee, IT Manager, AFG, in person and to have the opportunity to spend five minutes with him discussing innovation and technology trends. We would also like to congratulate Andrew and his team for winning an Oracle Excellence Award, Oracle Cloud Platform Innovation, 2017. You can listen to the podcast on YouTube here.
1. What is top of mind for you in terms of innovation and business transformation?
Customer expectations and customer experience are the key for AFG going forward. We have made that transition going to the cloud, and we really want to leverage what we have and driving that customer experience better.
2. What do you see as the key technology enablers to achieve ongoing innovation/transformation over the next 12-24 months?
Key to the customer experience is how they are actually going to interact through the technology - is it through webforms, chatbots or Artificial Intelligence to be predictive in terms of what they should be having or the correspondence we are sending out. These are the areas I’m keen to explore over the next 12 months.
3. Can you share your current favorite transformation or innovation example?
We’ve been looking at loan scenarios, people going to describe what kind of loan they are after – it can be quite specific or at a high level and then you’d get some responses back in terms of what type of loan you’d be suitable for, which banks might do those loans or products and how much it might cost you.
4. What guidance would you give to other customers as they navigate or start this transformation journey?
It has been a good journey for us, very positive - a lot of hard work as well, so it is worthwhile doing the planning. We started small, taking a few small applications and getting confidence that is the way to go. There is team alignment around that, that needs to be done, especially if you are moving to IaaS or SaaS - there is some realignment that needs to be looked at. And another one, as you move to the applications, generally these are modern applications so there are new features that are available in them, so it is worthwhile investing your time to realize what those new features are and what the best practices they are portraying are and how to bring those into your business while you are doing the migration.
5. What is your favorite place to eat in San Francisco at the moment?
Well, there is plenty of American food around, and I would love to say something healthy but my favorite, being a carnivore, I love Morton’s Steak House - that is one of my favorites!
You can see the rest of the blog series here.
Jules @ Rubicon Red
Manager, Marketing and Events