The recent Which 50 article by Joseph Brookes highlights why The University Of Adelaide’s chatbot actually works.
The chatbot has allowed the university to engage more students in less time, while maintaining satisfaction on its busiest applicant day of the year. But it was never designed as a replacement for staff. Instead, the bot freed up staff for more valuable tasks and returned overwhelmingly positive feedback from the potential students because it was deliberately designed as a “complementary” feature that reflected its values.
Read the complete article here.
Want to learn more about how the AI chatbot improved the student enquiry process?