Call Wait Time Cut by 13x
The use of the chatbot led to a significant drop in average wait time ~13x – falling from an average of 40 minutes to around 90 seconds
Calls Slashed by 55%
Since the bot’s implementation, calls on results day have been reduced by 55%.
82% Rate as Awesome
During the pilot, 60% of users rated their experience as ‘awesome’, which increased the following year to 82%.
University of Adelaide
The University of Adelaide was looking for a way to improve students’ experiences with ATAR enquiries. Utilising a cloud-based AI Bot delivered by Rubicon Red in just 4 weeks, the University improved student experience through a new self-service channel. Driving less call traffic and reducing pressure on staff, the AI Bot streamlined the enquiry process through a seamless digital experience.