Managed Services

Delighting our customers with our exceptional Oracle Managed Services for Oracle Middleware in the cloud and on-premise.

We love doing Oracle Managed Services work - engaging with our customers to proactively manage their Oracle Middleware environments - SOA, BPM, WebLogic - on-premise and in the cloud, exactly as they want - it's what we do best! Our Oracle Middleware experts provide a full range of Managed Services to manage, monitor and maintain the reliability and operational availability of your Oracle Middleware platform. Our flexible Managed Services are tailored to your specific requirements, extending your internal support teams or managing your entire Oracle Middleware platform and solutions.

24x7 Managed Services

ITIL-Certified, Optimized for Performance and Reliability

Rubicon Red offers a comprehensive 24x7 operational support service capability, designed to manage, monitor and maintain the reliability and operational availability of your Oracle Middleware environments - SOA/BPM/WebLogic. We provide proactive management, monitoring and support to ensure your platform is optimized for high performance and reliability, detecting problems before they occur. Our ITIL-based processes and dedicated Support Engineers help reduce the cost and risk involved in managing and supporting your Oracle Middleware investment.

Modular Service Options - Choose What You Need

Our modular Oracle Managed Service options mean you can choose the mix of services you need, at the support levels you want. This means you have full transparency and control over the services you use to manage your Oracle Middleware platform and developed solutions, at a predictable monthly fee, so you can better manage your costs.

  • 24x7 Service-level based Incident and Problem Management
  • Change, Configuration and Release Management
  • Patching and Upgrade Management
  • KPI-based Monitoring and Alerting
  • DevOps and Continuous Integration

Dedicated Team of Experts

Our dedicated team of Managed Service Support Engineers combine their Oracle Middleware expertise specifically SOA, BPM, WebLogic, their strong technical abilities and innovative problem solving skills with our best practice tools and processes. Our team of 35+ Managed Support Engineers are based in Australia and India, giving seamless 24x7 support and collaboration to align with the business and mission critical nature of your Oracle Middleware platform.

Many of our Managed Service customers run operations around the clock and constant communication is imperative for these sites, where zero downtime is non-negotiable. Our Managed Services processes have been refined over many years on critical projects and we understand the importance of visibility and communication - we give you ongoing status and exception reporting so you are fully informed every step of the way.

I want to express how pleased we are with the way the team have picked up the managed service side of things. We have been really pleased with their flexibility, communication and overall service. Please pass on this feedback to them by way of acknowledgement of the great service they are offering.

Managed Services in the cloud and on-premise

Delighting our customers with our Middleware expertise, innovative problem solving and constant collaboration

  • Oracle Certified

    An Oracle Platinum Partner, Rubicon Red is proud to have achieved six Specialization designations from the Oracle Partner Network. Rubicon Red's specializations display our breadth and depth of expertise across the Oracle Middleware stack.

  • 24x7 Support

    We offer 24x7 support services to align with the business and mission critical deployments of solutions on Oracle’s Middleware platform. Our mix of onshore and offshore staff means we have you covered any time of the day or night!

  • DevOps

    We will help you quickly establish a standardized, repeatable and automated process for provisioning and managing your Oracle Middleware infrastructure / platform as well automating the build and deployment of Oracle Middleware applications.