We love doing Managed Services work - engaging with our customers to proactively manage their cloud and on-premise environments - it's what we do best! We provide a full range of Managed Services to manage, monitor and maintain the reliability and operational availability of your cloud or on-premise environments. Our flexible Managed Services are tailored to your specific requirements, extending your internal support teams or managing all your platforms and solutions, whether they be on-premise or in the cloud.
24x7 Managed Services
ITIL-Certified, Optimized for Performance and Reliability
Rubicon Red offers a comprehensive 24x7 operational support service capability, designed to manage, monitor and maintain the reliability and operational availability of your bespoke applications and integrations - whether they be running on AWS, Oracle Cloud or on-premises. We provide proactive management, monitoring and support to ensure your platform is optimized for high performance and reliability, detecting problems before they occur. Our ITIL-based processes and dedicated Support Engineers help reduce the cost and risk involved in managing and supporting your bespoke applications and integration solutions.
Modular Service Options - Choose What You Need
Our modular Managed Service options mean you can choose the mix of services you need, at the support levels you want. This means you have full transparency and control over the services you use to manage your platform and developed solutions, at a predictable monthly fee, so you can better manage your costs.
- 24x7 Service-level based Incident and Problem Management
- Change, Configuration and Release Management
- Patching and Upgrade Management
- KPI-based Monitoring and Alerting
- DevOps and Continuous Integration
Dedicated Team of Experts
Our dedicated team of Managed Service Support Engineers combine Oracle and AWS specific domain expertise in bespoke application development, integration and process-based solutions, strong technical abilities and innovative problem solving skills with our best practice tools and processes. Our team of experienced Managed Support Engineers are based in Australia and India, giving seamless 24x7 support and collaboration to align with the business and mission critical nature of your enterprise solutions, both in the cloud and on-premise.
Many of our Managed Service customers run operations around the clock and constant communication is imperative for these sites, where zero downtime is non-negotiable. Our Managed Services processes have been refined over many years on critical projects and we understand the importance of visibility and communication - we give you ongoing status and exception reporting so you are fully informed every step of the way.
I want to express how pleased we are with the way the team have picked up the managed service side of things. We have been really pleased with their flexibility, communication and overall service. Please pass on this feedback to them by way of acknowledgement of the great service they are offering.
Rubicon Red have the expertise and experience to help you design and implement bespoke applications to deliver simplified, compelling digital experiences for your customers, partners and employees. Using our Product-Centric, Cloud Native and DevOps best practices we rapidly deliver innovative solutions with reduced cost and risk.
Progress starts with a conversation
Managed Services in the cloud and on-premise
Delighting our customers with our technical expertise, innovative problem solving and constant collaboration
Our dedicated team of domain experts combine their technical expertise, proven problem-solving and troubleshooting skills with our innovative best practice tools and processes.
We offer 24x7 support services to align with your business and mission critical solutions. Our mix of onshore and offshore staff means we have you covered any time of the day or night!
Our innovative DevOps tools and best practices are critical to ensure standardized, repeatable and automated processes for provisioning, managing and deploying your solutions faster with reduced risk and cost.